Refund Policy

Last updated: October 12, 2026

1. Who Handles Transactions and Refunds?

Purchases made through Paddle Checkout are processed by Paddle.com, which acts as Merchant of Record for the transaction. Refunds and transaction cancellations are handled through Paddle under the applicable Paddle buyer terms, refund policy, checkout terms, and mandatory consumer law.

2. How to Request a Refund

To review a transaction or request a refund, use the buyer-support or transaction-management link in your Paddle receipt or subscription email, or visit Paddle.net and follow the available instructions. Paddle will assess the request under the rules that apply to the transaction.

Please provide the order reference and the email address associated with the purchase when requested. Do not email passwords, full payment card numbers, or card security codes.

3. Subscription Cancellation

Cancelling a subscription prevents future renewals in accordance with the subscription terms. Cancellation does not by itself mean that a payment already collected will be refunded. Use the subscription-management link in your Paddle email or visit Paddle.net to review available cancellation options.

Refund eligibility and any statutory withdrawal rights are assessed separately. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.

4. Product or Technical Problems

If a paid product does not work as described or you experience a technical problem, contact [email protected] with the product name, a description of the problem, and the relevant order reference if available. We will review the product issue and help determine the appropriate next step. For transaction refunds, Paddle remains the transaction support channel.

5. Applicable Rights and Policy Changes

The terms applicable to a transaction, Paddle's refund policy, and mandatory consumer-protection laws may provide rights that are not described in detail on this page. Those rights continue to apply. We may update this policy when our products or applicable requirements change; the updated date will be shown above.

6. Contact

For product support, email [email protected]. For Paddle transaction or refund requests, use the buyer-support channels provided by Paddle.