Contact Baiming Service

Product Support

Email: [email protected]

Email is our preferred public support channel. Include the product name, a description of the issue, and relevant diagnostic details. For purchase-related questions, include the order reference and the email address associated with the transaction when available. Do not send passwords, full payment card numbers, or card security codes.

Billing, Subscription, and Refund Questions

Purchases made through Paddle Checkout are processed by Paddle.com, which acts as Merchant of Record. For transaction details, subscription cancellation, or a refund request, use the management or support link in your Paddle receipt or subscription email, or visit Paddle.net.

You may contact our support email for questions about product access or technical problems related to a purchase.

Business Inquiries

For partnership or other business inquiries, email [email protected] and use "Business Inquiry" in the subject line.

Support Availability

Response times may vary depending on the nature and volume of inquiries. Please provide enough information for us to understand your request.